Payment / Cancellation
- We accept cash, check, credit, and debit cards
- Credit and debit payments are made either by card swipe or via an emailed invoice through PayPal business. You do not need a PayPal account in order to make a payment and the emailed invoice you recieve details instructions on how to make online payments
- Payment for walks and visits unless otherwise planned are due the day and time of walk/visit
- Payment for sitting is due at the halfway point of the stay. For example, if a stay begins Sunday and ends Friday, payment is due Tuesday. For extended stays payment plans can be worked out
- If payment is missed emailed payment reminders will be sent until payment is made. Additional bookings cannot be made until original has been payed for unless otherwise stated
- There is no cancellation fee for walks and visits
- If cancelled atleast 24hrs before first day of stay, only 50% of the stay is due.
- Cancellation once stay has begun, with the exception of extended stays, qualifies for no refunds.
Walking / Visits
- We do not walk or run dogs off leash. Dogs are only off leash in your home and a secure back yard area
- We try to avoid using choke collars when we can, we understand that for your dogs, other dogs, and our safety it is sometime necesarry. We also avoid walking with a leash and collar solely and have our own harnesses if you do not own any of your own.
Day Sitting
- We require a key copy, lockbox code, or key location before initial visit. Key returns occur within a week of the final day of the stay if they are not returned the final day.
- We will administer any oral or topical medication your pet needs based on your instructions.
- Day sitting visits occur every 2 - 4hrs depending on the length of each visit
- We follow your feeding and treating instructions. A detailed itinerary is very much appreciated but not required
- We send ATLEAST to pictures a day via text if you are traveling within the country. We do not have cellular international capabilities.
- We require your name, email, and phone number prior to sitting.
Overnight Sitting
- We allow all pets to sleep with us unless otherwise instructed
- We always clean the living space and make beds before we leave next day
- We send goodnight and goodmorning updates with pictures of your pet
- All day sitting regulations apply with the exception of time between visits. Overnight sitting begins between 9 and 10 pm and ends between 9 and 10 am